These questions and answers are organised into topics and you
can browse through them for quick answers to your quesions. We also
offer unlimited email support for customers and trial users - just
complete the form in the left hand menu to contact the
support team and we will send you an answer as quickly as possible.
Bear in mind the time zone difference between us - and you. It
might not be until the next business day before we get back to
If you have any feedback for us at all, including suggestions
(That are always welcome) for how we could make Veezi
better - we would love to hear from you. Please send any
feedback using the simple form - also in the left hand menu.
- How does the 30 Day Free Trial work?
You simply register and start using Veezi. No credit card necessary. You will have full access to it for 30 days from the day you sign up. If you decide not to purchase you have no need to do anything further. We will remind you before the end of your trial so that you can choose to purchase if you wish to. After the end of the 30 days, you will need to purchase Veezi in order to continue using it.
- What is the largest cinema that Veezi can be used in?
Our experience has shown us that some cinemas have more complex
operational requirements than others, so we recommend that cinemas
with average monthly admits above 10,000 or complex Food &
Beverage requirements contact us for pricing and advice.
- If I decide to purchase, what happens?
Your first payment will be processed on the 2nd day of the month following your first full month of usage. It will include any part month useage that is not covered by the free 30 day trial. This policy applies to your usage of Veezi on each of your cinema sites.
- What happens if I subscribe after the 30 day free trial?
Your first regular monthly account and charges will be calculated in arrears at the end of the first full month of chargeable usage (i.e. somewhere between 30 and 59 days from the end of your free trial). At this time, your fees will be calculated and charged to your credit card.
- If I decide to enter my credit card details before the end of the 30 Day trial, will I lose some of my free use?
No, paid use will only be calculated from the end of the 30 day
trial period, even if you purchase early.
- What does “pay only for what you use” mean?
It means that charges are calculated on the level of usage you
have at each cinema site. It is not based on number of screens, or
POS terminals. Please note that there is a
minimum account fee of $150 USD (or £75) per month, so if you
have only one cinema site, there will be the minimum account fee
each month regardless of whether the cinema transacts on Veezi for
the month. If you have multiple cinema sites, none of which
transact during a month, then you will only be charged the $150 USD
(or £75) monthly account fee.
- How will I know I have been charged for Veezi?
The name "Vista Entertainment Solutions" will
appear on cardholder statements for any transactions through this
- If I don’t sell tickets at a cinema site, will I not get charged?
As long as there are no transactions done for your cinema site
during a given month, you will not incur fees. A transaction means
any sale you make, including concessions. Please also
note that there is one exception to this rule where you
will be charged a minimum account fee of $150 USD (or
£75) per month regardless of whether you have transactions on
any cinema sites.
- Is there a minimum charge I will pay each month?
Yes there is. Regardless of how many cinema sites you have or
whether you sell anything in any of your sites, there will always
be a minimum account fee of $150 USD (or £75) per month. This
does of course cover up to 2500 admits per month for one cinema
site and/or Food & Beverage transactions at one cinema
- What is the difference between an account and a cinema site?
Your account is your subscription to Veezi. You can have one or
as many cinema sites set up on your one account as you like.
- What type of external internet connection do I need?
You need a broadband (DSL) connection. The ideal connection
would be the fastest you can get for both upstream (from your
connection to the Internet) and downstream (downloading to your
connection from the Internet). A broadband plan for business is
likely to offer better levels of customer service to you than a
domestic account. 10GB of monthly bandwidth would be a good and
safe amount to have. Don't select a plan that degrades speed
performance if you exceed your data cap. For a highly robust
approach, we further recommend that for redundancy you either use a
load balanced router with two separate broadband connections from
two different ISP's or you use a 3G capable router that can fall
back to a 3G connection in the event of the broadband connection
failing for long periods for any reason. We also recommend you
connect your POS workstations to your Internet router using network
cables and not wireless connections. You should take into
account any other internet usage from your site on the same
connection when considering your speed requirements.
- What specification computer do I need to run Veezi Back Office for all administration and operations?
You can run Veezi Back Office on any device with an internet web browser. We recommend Firefox, Internet Explorer or Chrome.
- What specification of machines do I need for my POS terminals?
For each POS lane desired, one Windows PC running XP SP3 or later version of windows. This would include many of the windows based POS terminals available. The minimum hardware we know will work is a 1.0 GHz Pentium IV compatible processor or equivalent, 256 MB RAM and 800x600 256 col display. We recommend a 2.0 GHz Core 2 compatible or later processor, 1 GB RAM and 1024x768 high colour touch screen display.
- What kind of ticket printer do you recommend?
Any of the following Epson printers: TMT-20, TMT-81, TMT-88
or TMT-90 USB ticket/receipt printer. Or any of the following
Boca printers: Boca Lemur-L, Boca Lemur-R
- If we elect to use a card swipe reader, which one do you recommend?
We recommend using a Magtek MagneSafe Mini USB card swipe reader
- Which barcode reader do you recommend?
We recommend a modern 2-D scanner such as the Honeywell Voyager 1400g.
- Which cash drawer do you recommend?
The MS Cashdrawer SP-103 Cash Drawer with RJ11 Printer
- If I choose to have my electronic payment system integrated to the Veezi POS, what hardware will I need?
For integrated payments, we recommend and support Payment
Express for your EFTPOS (NZ & Australia) provider. They
have standard hardware choices for pin pads. Veezi will integrate
with these standard choices. All you need to do is ensure Payment
Express has loaded their software onto each of your intended Veezi
- Is Veezi for me if I have more than one cinema?
Yes. With Veezi, you have one account which can have as many
cinemas (sites) as you wish. Each site can easily
have multiple screens. If Veezi meets your operational needs
then you can use it. Don't hesitate to contact us to discuss
your specific needs in more detail if so required.
- Can I use Veezi for a short-term seasonal cinema or festival?
Yes you can. Simply sign up for a normal account and set up your
cinema. When you have completed your season, you can either close
your account or leave it running. If you leave it running, all of
your cinema information will be ready next time you open (suitable
for periodic use) and you will incur a monthly minimum fee of $150
USD (or £75). If you close the account, you will not incur the fee
and you simply re-open the account and set it up again next
- Can I use Veezi only for selling food & beverage items, i.e. to run my cafe?
Whilst this does seem like underutilising Veezi, you can indeed
use it for this purpose. If you have a café alongside your
cinema or have another reason for a stand-alone food and beverage
site, you can use Veezi for this for a flat fee of $150 USD (or
£75) per site per month.
- Where can I use Veezi? In which countries is it available?
You can sign up to use Veezi from anywhere in the
world. Of course, there might be local tax and currency
requirements for your specific country, in which case, just drop us
a line and we will set these up for you. We will also be
adding more countries to the automated set-up list which do not
require any manual set-up from us.
- What does pre-loaded mean when it comes to setting up Veezi?
Many cinemas in any market share some things in common. The most
obvious of these are the films they show and the concession items
they sell. With the goal of making Veezi as easy to use as
possible, we have created several resource databases that contain
this information. We keep this information up to date so that all
you have to do is tick the films, concession items or ticket types
you want to use and they will automatically be available for you in
your version of Veezi.
- Can someone help me set up Veezi for my cinema?
Veezi has been designed so that this process is as easy as
possible for you to work through. There is help and guidance
contained in each step you go through in Veezi. If you have any
questions at any step of the way, you have unlimited support via
email. Just ask the question and we will help you.
- What is the full cost of using Veezi? Are there hidden costs?
Our pricing page lists the monthly fees for you to use Veezi.
There are optional extras you can choose from, beginning with
Internet Ticketing. Aside from these listed charges there are no
additional, up front or hidden fees.
- Why is Veezi so inexpensive? What's the catch?
Veezi is new generation 'cloud' technology, making good use of
the economies of scale available from using the Internet and
providing a system that does all the fundamental things you need
for a great price. There is no catch.
- Is Veezi safe? Will I lose my data?
Veezi has security that is designed in from the ground up. All
data that is transferred between your location and the Veezi
servers is encrypted. Veezi's servers have SSL certificates issued
by Digicert -
a leading certificate authority. Your access to Veezi and your data
is password protected. Your data is stored on Veezi's secure Azure
servers and a second copy is always maintained.
- Are my credit card details secure?
Veezi does not collect or store your credit card details. When
you choose to pay for the service by credit card, your credit card
details are not stored by the service and cannot be accessed by
Veezi staff. Your credit card details are encrypted and securely
stored by Direct Payments Solutions Ltd to enable Veezi to
automatically bill your credit card on a recurring basis.
- How do I sell tickets on the Internet using Veezi?
In every market, Veezi will be linked to one or more of the primary web sites that provide web sales of cinema tickets to patrons. In New Zealand this is Book My Show. For all other countries, we have V-Tix available. Veezi is linked to these sites so that you simply choose which sessions you wish to sell online. You can also publish session times on your own web site and link these to either Book My Show or via V-Tix.
- How do I get paid by Fandango?
Enabling Fandango will allow you to sell tickets via the US's biggest online cinema ticketing business. You will be up and running in no time.
You will be paid weekly by Veezi directly into your bank account less a 2.75% processing fee (this is a Fandango charge). We make the payment every Monday so depending on your bank payment should show within a day or two. You also have access to a Fandango Payments report that makes it easy for you to check that the payment is accurate.
The Fandango Payments report page is located in the 'reports' area in Veezi Back Office.
- How do I stop my subscription to Veezi?
Cancelling your subscription to Veezi is a menu choice within
the application. If you choose to do so, your account will be
closed and a summary of the final months charges will be completed
at the end of that month, based on your usage. A final charge will
be made to your credit card accordingly. There are no penalty
charges for ending your subscription.
- Is there a way I can test my Internet connection to see if it is fast enough for Veezi?
Yes. Make sure you are connected to the Internet via the
connection you wish to test and then use your browser to navigate
to the following two tests - www.speedtest.net and www.pingtest.net
for each, clip and paste the results into an email to us at firstname.lastname@example.org and we will
respond with an answer as soon as we can.
- Can I use Veezi in different time zones?
Yes. Within your Veezi account you can set the time zone for
each site you have separately.
- Will Veezi support Virtual Desktop environments?
No, Veezi does not support running POS on VDI (Virtual Desktop
Infrastructure) environments. Please contact us if you need to run
POS using VDI
- What should I do if I have issues accessing Veezi?
Check our status page for any system updates, if there are no relevant updates then contact our support team.